Making Your Home Into What You Want.

Cancellation & Refund Policy

At Craft Zone Export, we strive to ensure customer satisfaction with our handcrafted products. Please review our cancellation and refund policy before placing an order.

1. Order Cancellation

  • Before Shipment: You may cancel your order within [X] hours of placing it. Once processed or shipped, cancellations are not possible.
  • After Shipment: Orders that have been shipped cannot be canceled. In such cases, you may refer to our Return & Refund Policy.
  • To request a cancellation, please contact us at info@craftzoneexport.com with your order details.

2. Refund Policy

Refunds are applicable only in the following cases:

  • The received product is damaged or defective upon arrival.
  • The wrong product was delivered.
  • The product is significantly different from the description on our website.

To be eligible for a refund:

  • You must notify us within [X] days of receiving the order.
  • The product must be unused, in its original packaging, and returned with all tags and accessories.
  • Provide clear images of the damaged or incorrect item for verification.

3. Non-Refundable Items

The following items are not eligible for refunds:

  • Custom or personalized orders.
  • Used or altered products.
  • Orders placed during clearance sales or promotional events.
  • Slight variations in handcrafted products, as they are unique by nature.

4. Return Process

  • To initiate a return, email us at info@craftzoneexport.com with your order number and reason for return.
  • After approval, we will provide return instructions. The item must be shipped back within [X] days.
  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

5. Refund Processing Time

  • Once the returned item is received and inspected, we will notify you of the refund status.
  • Approved refunds will be processed within [X] business days to the original payment method.
  • Refund processing times may vary based on the payment provider.

6. Exchange Policy

We do not offer direct exchanges. If you need a different product, please return the original item (if eligible) and place a new order.

7. Contact Us

For any concerns regarding cancellations, refunds, or returns, reach out to us:

Address: Abbas Colony Behind N S Hospital, Sarai Tarin, Sambhal-244303
Phone: +91 94119 51969
Email: info@craftzoneexport.com