Cancellation & Refund Policy
At Craft Zone Export, we strive to ensure customer satisfaction with our handcrafted products. Please review our cancellation and refund policy before placing an order.
1. Order Cancellation
- Before Shipment: You may cancel your order within [X] hours of placing it. Once processed or shipped, cancellations are not possible.
- After Shipment: Orders that have been shipped cannot be canceled. In such cases, you may refer to our Return & Refund Policy.
- To request a cancellation, please contact us at info@craftzoneexport.com with your order details.
2. Refund Policy
Refunds are applicable only in the following cases:
- The received product is damaged or defective upon arrival.
- The wrong product was delivered.
- The product is significantly different from the description on our website.
To be eligible for a refund:
- You must notify us within [X] days of receiving the order.
- The product must be unused, in its original packaging, and returned with all tags and accessories.
- Provide clear images of the damaged or incorrect item for verification.
3. Non-Refundable Items
The following items are not eligible for refunds:
- Custom or personalized orders.
- Used or altered products.
- Orders placed during clearance sales or promotional events.
- Slight variations in handcrafted products, as they are unique by nature.
4. Return Process
- To initiate a return, email us at info@craftzoneexport.com with your order number and reason for return.
- After approval, we will provide return instructions. The item must be shipped back within [X] days.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
5. Refund Processing Time
- Once the returned item is received and inspected, we will notify you of the refund status.
- Approved refunds will be processed within [X] business days to the original payment method.
- Refund processing times may vary based on the payment provider.
6. Exchange Policy
We do not offer direct exchanges. If you need a different product, please return the original item (if eligible) and place a new order.
7. Contact Us
For any concerns regarding cancellations, refunds, or returns, reach out to us:
Address: Abbas Colony Behind N S Hospital, Sarai Tarin, Sambhal-244303
Phone: +91 94119 51969
Email: info@craftzoneexport.com